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Why unlimited remote access is key for IT support?



Unlimited remote access allows IT support teams to connect to any number of devices without restrictions, providing fast and scalable assistance. This is essential for resolving issues in real time, supporting many users simultaneously and improving IT service efficiency, without technical or licensing constraints .

The Role of Remote Access in IT Support

Remote access has become an indispensable tool for IT departments and technical support providers. Today, over 70% of technology support needs can be solved remotely, allowing immediate intervention on PCs or servers without waiting for a technician to physically arrive. This approach offers enormous benefits: it reduces downtime and travel costs, and allows users and customers to be supported wherever they are. For internal IT teams, remote support ensures business continuity; for MSPs and freelancers in the sector, it is an added value that allows them to serve multiple customers in parallel. In this context, having unrestricted remote access becomes crucial: any constraints on the number of possible connections or manageable devices can translate into delays and inefficiencies precisely when you need it.

Limitations of Traditional Remote Access Solutions

Some remote desktop solutions, especially free or entry-level ones, have restrictions that impact IT support . For example, they might limit the number of remote computers that can be configured on your account, the number of concurrent sessions a technician can start, or even the length of each remote control session. These constraints force IT professionals to make constant compromises: a technician might find themselves unable to support an additional user because they have already reached the maximum number of sessions allowed, or an MSP might have to purchase expensive additional licenses to cover all of their customers’ devices.

Typical scenario: Imagine you have 10 customer PCs configured on a support platform, but at the crunch time you discover that the eleventh is unconnectable because you have run out of available slots. This leads to support delays and frustration for both the technician and the end user. In short, the artificial limits imposed by some traditional software can slow down IT support responsiveness and increase operational costs.

Benefits of Unlimited Remote Access

Unlimited remote access completely removes these obstacles , offering several key benefits for technical support providers:

  • Scalability without boundaries: Technicians can manage a constantly growing fleet of machines without worrying about license updates or reconfiguring software . Whether it’s 10 devices or 1000, the support platform can cover them all.
  • Greater operational efficiency: Without limits on the number of connections, a help desk can quickly switch between interventions. For example, a single operator can connect sequentially to dozens of PCs to apply updates or resolve issues, without having to free up sessions or wait for shifts.
  • Optimized costs: An unlimited model often means paying a subscription based only on the concurrent connections needed , rather than the number of endpoints. This allows you to better predict costs and support a large number of devices with a fixed investment, avoiding unpleasant surprises related to business growth.
  • High quality of service: By being able to include all customer devices under their remote management, MSPs can guarantee immediate interventions on any machine. This increases customer satisfaction, who will never feel “excluded” from support due to licensing issues, and strengthens the credibility of the internal IT department or service provider.

Iperius Remote for unlimited IT support

Among the available solutions, Iperius Remote stands out for its philosophy of unlimited remote access combined with advanced tools designed for IT support. Unlike many competitors, with Iperius there are no limits to the number of remote workstations you can manage: a single license allows you to control unlimited devices and users, having only to choose the plan based on the simultaneous connections needed by your team. This flexible approach means that an IT department can distribute Iperius Remote on all company computers, and an MSP can install it on each of their customers’ PCs, knowing they can reach them at any time.

In addition to the absence of limits, Iperius Remote offers all the essential features for efficient support:

  • 24/7 Unattended Support: The software can function as a service to access systems even without remote user intervention, ideal for after-hours maintenance or to manage always-on servers.
  • Enterprise-grade security: Every connection is protected by end-to-end encryption with advanced protocols and is strengthened by measures such as 2FA and IP filtering (whitelist), ensuring that only authorized personnel access sensitive data.
  • Integrated tools: from sending files via fast transfer, to chat to communicate with the user during the intervention, to the possibility of recording sessions or viewing multiple remote monitors, Iperius provides technicians with everything they need in a single platform.
  • Simplicity and lightness: the application is light, can be started without installation and is designed to be immediate. This allows you to easily involve even less experienced users (just have them run a small client) and reduces the dead time in starting each support session.

Ultimately, the unlimited remote access offered by Iperius Remote allows IT professionals to focus on their work – solving problems and assisting users – without having to worry about technical barriers or additional costs for each new device. Having such a tool means being able to offer a reliable, continuous and up-to-date support service, consolidating customer trust and improving the efficiency of the entire IT department.



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