Remote desktop: why choose Iperius Remote

May 12, 2025

The Importance of Remote Desktop in Remote Work and IT Support

Remote desktop has become a fundamental tool in today’s work landscape, especially with the spread of smart working and global technical support. The ability to connect remotely to PCs and servers allows IT professionals to operate as if they were physically present, ensuring operational continuity and immediate assistance anywhere.

With the recent push toward working from home, demand for secure and reliable remote desktop solutions has exploded: according to Gartner, the percentage of remote workers worldwide has risen from 30% to 48% since the pandemic. At the same time, companies have had to adapt quickly, adopting remote control platforms to allow employees to access company computers from home and to offer technical support to customers from any distance. In this context, having an efficient remote desktop software is no longer a luxury, but a strategic necessity both for the productivity of distributed teams and for ensuring timely IT support.

Remote Desktop Solutions: Chrome Remote Desktop and Alternatives

Given the importance of remote desktop, it is not surprising that there are many solutions on the market. From integrated platforms such as Microsoft Remote Desktop (RDP) and open source tools such as VNC, to the most well-known commercial software (for example TeamViewer or AnyDesk), there is no shortage of options. A very popular solution, especially in the personal sphere, is Chrome Remote Desktop . This is a free tool offered by Google that allows remote control via the Chrome browser: just install an extension and, via your Google account, you can access another computer remotely. Chrome Remote Desktop is easy to configure and useful for occasional or domestic access, confirming the wide availability of basic tools for remote connection. However, when it comes to professional use in companies or advanced IT support needs, these free or generic solutions can show various limitations in terms of functionality, management and security. For this reason, many companies turn to dedicated solutions such as Iperius Remote , designed specifically for the business context and to offer a complete set of advanced features.

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Chrome Remote Desktop vs Iperius Remote: Comparison of Features and Benefits

Chrome Remote Desktop and Iperius Remote represent two very different approaches to remote desktop. Below we compare the key points, highlighting the advantages of Iperius Remote for professional use:

Intended use : Chrome Remote Desktop is primarily intended for personal or occasional use. It integrates into the browser and focuses on ease of use, but offers limited functionality. Iperius Remote , on the other hand, is a professional stand-alone software aimed at companies and IT teams, ideal for providing remote support to customers and for structured teleworking in organizations of all sizes.
Installation and access : Chrome RD requires the Chrome browser and a Google account to work, with an invitation procedure via link or code. Iperius Remote is a lightweight and standalone application, which can be run without installation, and does not require complicated network configurations (no changes to routers or firewalls). Furthermore, with Iperius you can easily set up unattended access on remote computers (by installing it as a Windows service), ensuring persistent automatic connections – a fundamental feature for servers or company PCs that are always accessible. (Chrome RD also offers unattended access, but in a less flexible way and without advanced management.)
Features and support tools : Here the difference is marked. Iperius Remote includes a series of advanced features designed for professional technical support that Chrome Remote Desktop does not provide. For example, with Iperius you can transfer files and folders in both directions with extreme ease (even via drag & drop and copy / paste), use an integrated multi-user chat during the support session, and even perform multi-user sessions (i.e. multiple technical operators connected simultaneously to the same remote computer, useful for collaborative support or training). Iperius also supports remote printing (to print documents from the remote PC on your local printer) and connection to multiple screens if the remote computer has multiple monitors. Chrome Remote Desktop, being a basic solution, lacks most of these capabilities: typically it only allows control of the remote screen and clipboard sharing, offering little else in terms of additional tools.
Centralized and multi-user management : In a corporate context, it is not enough to connect to a remote PC – you also need tools to organize and manage many devices and operators. Iperius Remote provides a web administrative dashboard and a centralized address book where you can catalog remote computers (even grouping them by customer or department) and assign different access permissions to the various technicians in the team. You can create multiple accounts for operators, define granular roles and permissions, and track connections made with detailed logs and statistics. Chrome Remote Desktop offers nothing comparable: there is no multi-user console or the ability to integratedly manage teams and groups of devices, which makes it unsuitable for a structured service desk or an MSP ( Managed Service Provider ) with dozens of customers to support.
Performance and reliability : Thanks to an optimized architecture, Iperius Remote guarantees very smooth and stable connections, even over long distances. It uses peer-to-peer technologies when possible and can reach up to 60 frames per second of video fluidity, offering a control experience almost in real time. Furthermore, its cloud servers reside in highly reliable TIER IV data centers. Chrome Remote Desktop, while being responsive enough for simple uses, is not specifically optimized for high-load scenarios or high-performance streaming, and can suffer from latency in less than ideal network situations. For intensive use in the workplace, the difference in performance becomes perceptible in favor of Iperius.
Security : Both systems use encrypted connections, but Iperius Remote adopts more advanced enterprise security standards (described in detail in the next section). Suffice it to say here that Iperius offers end-to-end encryption on each session and additional authentication mechanisms (such as 2FA and IP filters) that are not present in Chrome Remote Desktop. For a company that is attentive to data security, this aspect alone can represent a decisive advantage. Chrome RD, in fact, essentially relies on the security of the user’s Google account and basic SSL encryption, without dedicated tools for access control at the company level.
Personalization and branding : For IT service companies that want to present themselves in a professional manner, Iperius Remote offers the possibility of having a customized client (full rebranding) . This means that the remote connection software can be customized with the company logo and colors, providing customers with an experience consistent with the service provider’s brand. Clearly, Chrome Remote Desktop does not allow anything similar, being tied to the Google ecosystem and without rebranding options.
Cost and licenses : A significant difference concerns the licensing model. Chrome Remote Desktop is free for everyone, but Google does not provide dedicated support or guarantees of continuity for the professional use of the tool. Iperius Remote, despite being a commercial product, offers very low costs for companies: the licenses are based only on the number of simultaneous connections needed, while the number of remote endpoints and users is unlimited. In practice, even the smallest plan already allows you to manage an infinite number of remote computers and operators, for a subscription of a few dozen euros per year, significantly lower than other enterprise remote desktop solutions. In addition, a free version of Iperius Remote is available for private use and trial, so that anyone can start using it without obligation (see details on the official website). Companies can therefore easily scale to paid plans only when they need advanced features or continuous commercial use.

In short, while Chrome Remote Desktop may be fine for occasional or home access, Iperius Remote is configured as a complete and professional solution, designed to meet the needs of corporate remote support and IT management in a secure, efficient and excellent quality-price ratio. (For more information on Iperius Remote and its features, you can consult the official page on secure remote desktop on the Iperius website.)

Iperius Remote use cases in business and IT

A versatile software like Iperius Remote finds application in numerous professional scenarios.

Here are some of the key use cases in the enterprise , especially for IT companies and service providers:

Remote technical support for customers : IT support companies and help desk departments can use Iperius Remote to provide immediate assistance to customers wherever they are. The customer simply launches the Iperius client and communicates the ID to the technician to receive support on their PC or server in real time. Thanks to the centralized address book and groups, an MSP can manage hundreds of customers with their respective computers, organizing them by company or department and intervening quickly when a request for help arrives. The integrated chat function facilitates communication with the user during the session, while video recording of the sessions allows you to keep track of the interventions performed (useful for training purposes or for quality checks).
Access to company PCs for smart working : Many companies have adopted Iperius Remote to enable employees to work remotely . By installing Iperius on office PCs in unattended mode, workers can securely connect to their office computer directly from home, finding the complete work environment (applications, files, settings) as if they were at their desk. This allows you to work agilely without giving up internal company resources. Even in the case of teams distributed across different locations, Iperius makes cross-access to company systems and servers possible, ensuring operational continuity.
Remote management of servers and infrastructures : For system administrators and IT teams, Iperius Remote is a valuable tool for remotely administering servers, data centers and network devices . A technician can connect to company servers (Windows or virtual machines) to perform maintenance, configurations or reboots, even outside of working hours, without having to be physically on site. Thanks to support for UAC elevation and remote administrator access, it is possible to manage critical tasks with the necessary privileges. Furthermore, with the integrated Wake-on-LAN function , Iperius can turn on a computer that is turned off on the local network, allowing remote desktop access even if the machine was turned off (a very useful feature for servers in standby or office PCs that are not always on).
Remote training and presentations : Iperius Remote is not just technical assistance, but can also be used effectively for training sessions, demos and remote presentations . Thanks to the screen sharing mode, you can show your desktop to multiple participants at the same time (without giving them control), for example to hold an online course or present a software to a potential customer. Multiple users can connect in view and interact via chat, while the presenter maintains control. This versatility also makes it suitable for technical meetings or remote collaborations between colleagues.
Managed Service Provider (MSP) and multi-company support : Companies that provide managed IT services particularly appreciate the ability to customize Iperius Remote with their own brand and manage multiple device directories. An MSP can offer its customers a remote desktop client with the company logo , strengthening the identity of the service. In addition, the platform allows you to create a multi-directory structure: for example, a provider can have a separate directory for each corporate customer, populated with that customer’s PCs and servers, maintaining order and security (operators only see the devices for which they are authorized). This multi-tenant model is essential for those who manage fleets of different companies in parallel, and represents an important advantage over software designed only for single use.

In all these scenarios, Iperius Remote proves to be extremely flexible. Whether enabling agile work, providing on-demand support or managing critical systems 24/7, the solution offers the tools needed to operate efficiently and safely , simplifying the work of IT professionals and improving the service offered to end users.

Advanced Security in Remote Desktop with Iperius Remote

When it comes to remote access, security is a crucial aspect. Opening a channel to a company PC over the Internet can expose you to significant risks if the connection is not adequately protected. It is no coincidence that with the increase in smart working, there has also been a drastic increase in cyber attacks targeting insecure remote desktop protocols (in the United States, for example, brute force attacks against RDP servers went from 200,000 to over 1.2 million per day in April 2020).

Iperius Remote tackles these challenges head-on by placing security at the center of its architecture. Here are some of the most relevant security features of Iperius Remote:

End-to-end encryption and TLS 1.3 : Every remote session with Iperius is protected by end-to-end encryption. This means that the transmitted data (screen video, keyboard/mouse input, transferred files, etc.) are encrypted by the sender and decrypted only by the recipient, also preventing intermediate servers from reading the content. Iperius uses state-of-the-art protocols such as DTLS-SRTP with AES encryption for audio/video streams and TLS 1.3 for data exchange, ensuring the highest level of communication protection. This high cryptographic standard, combined with the use of certified data centers (TIER IV, ISO 27001) and compliance with GDPR and HIPAA regulations, ensures that remote desktop sessions take place in a secure and reliable environment.
Two-factor authentication (2FA) on all channels : Iperius Remote implements two-factor authentication (2FA) extensively, adding an additional level of security in addition to the password. In practice, it is possible to activate two-step verification not only for access to the administrative account or the web dashboard , but also for each individual remote client . This means that, if enabled, each time you connect to a remote device you will be asked to provide a temporary OTP code (generated for example with apps like Google Authenticator) in addition to the standard credentials. The shared address book and operations on the administrative area can also be protected with 2FA. This measure protects against unauthorized access even if a password is compromised, effectively eliminating one of the weak points typical of many remote access solutions.
Privacy mode (black screen and input block) : During a remote session, the need may arise to ensure the privacy of the activities carried out or to prevent interference from those who are physically in front of the remote computer. Iperius Remote offers a privacy mode that can be activated on request: when enabled, the remote computer monitor goes black (black screen) and both the keyboard and mouse on the remote side are blocked. In this way, a technician can work on a remote machine without other people being able to see what he is doing on the screen and without the risk of someone on the remote computer inadvertently interfering with the mouse/keyboard. This function is particularly useful in shared environments or open space offices, and to operate remotely on sensitive data while ensuring confidentiality.
Access filters by ID and IP : Another advanced security measure offered by Iperius Remote consists in the ability to set access filters based on identifier and IP address. In practice, the administrator can establish that only specific Iperius IDs are authorized to connect to a certain remote computer, or that connections must come from certain trusted IP addresses (or IP ranges). This prevents connection attempts from unauthorized clients or from unexpected locations, adding very strict control over access. By properly configuring ID/IP filters, a company can limit remote connections only to its internal operators and block any malicious external attempts in the bud.
Video recording of sessions : For auditing, compliance or training needs, Iperius Remote allows you to record remote desktop sessions on video. Each remote intervention can be recorded and archived, providing a visual history of what has been done on the remote system. This feature is important in areas where it is necessary to track administrators’ activities for security reasons (for example in banking or healthcare environments) or simply to review complex technical procedures. Knowing that you can review each session adds transparency to remote support and encourages best practices, as well as providing useful material for training new technicians by replicating typical sessions.

In addition to these points, it is worth mentioning that Iperius Remote also includes features such as manual connection confirmation (the remote client can ask for local approval before granting access, if configured), integration with reliable SSL certificates and unique passwords generated for each spontaneous session. Everything is designed to minimize risks. Ultimately, with Iperius Remote companies can count on a secure remote desktop by design, reducing the attack surface and protecting sensitive data during each remote control activity.

Advanced features of Iperius Remote: file transfer, printing, mobile and more

The advantages of Iperius Remote do not stop at security. One of the reasons why this software stands out is the wealth of advanced features that facilitate the daily work of IT professionals. We have already mentioned some in the comparison with Chrome RD, but let’s delve into the most relevant ones here:

Unlimited and fast file transfer : Iperius Remote includes a convenient integrated file manager that allows you to explore the folders of the remote computer and transfer files in both directions without any size or quantity limitations. Whether you need to download logs from a remote server or send an installation package to a client’s PC, the operation is simple and fast. You can even use copy-and-paste or drag & drop between source and destination. In addition, Iperius’s transfer technology adopts an optimized “delta” mode, which greatly accelerates the upload/download of files that are already partially present on the other machine (transferring only the differences). This makes sharing large files much more efficient than having to re-transfer them entirely. There are no artificial restrictions on bandwidth or volume of data transferred, unlike what happens with some free cloud services.
Remote printing : A feature appreciated in the business environment is remote printing , that is, the ability to print documents present on the remote computer directly on a printer connected to the local computer. Iperius Remote natively supports remote printing: for example, a user connected to the office PC from home can print a file as if it were at the office, having the pages come out on the home printer. This eliminates many intermediate steps (such as having to first transfer the file and then print it) and speeds up the work. For an IT technician, it means being able to print reports or configurations from a remote server on a local printer if necessary for documentation.
Mobile and cross-platform support : Iperius Remote works on all major platforms . It is available for Windows and macOS, but also offers apps for Android and iOS that allow you to control a computer from a smartphone/tablet, and in some cases control mobile devices remotely (useful for support on Android tablets/smartphones). This means that a technician can provide support to a user directly from their phone, or an administrator can access a server even when they only have an iPad at hand. This cross-platform flexibility is essential today, given that the corporate IT ecosystem includes PCs, servers but also mobile devices. With Iperius, the remote desktop becomes accessible anywhere: from the office, from the web, from a mobile phone, ensuring operational continuity even on the move.
Customizable client (full rebranding) : As already mentioned, Iperius Remote offers the possibility of fully customizing the client . IT companies and service providers can get a version of Iperius Remote with their own branding: logo, name, colors and customized contact details in the interface. This is a huge plus to present yourself to customers with a professional and consistent look with your brand, and to stand out from competitors by offering remote desktop software in your own name . From a technical point of view, rebranding does not involve any loss of functionality: the customized client has all the features of the standard version, it simply appears as a product of the company that uses it. It is a significant marketing and loyalty opportunity for MSPs and software houses that provide remote assistance as a service.
Management of unlimited devices (even in unattended mode) : One of the major strengths of Iperius Remote is its scalability . Unlike other solutions that impose limits on the number of remote endpoints that can be managed or require expensive upgrades to expand the machine fleet, Iperius allows you to add unlimited devices to the address book, even configured for automatic unattended access. In practice, you can install Iperius agents on as many computers/servers as you want, with no additional costs related to the number of installations. This is ideal for companies that have many workstations or servers to control: a single operator with an Iperius license can connect to any registered device, and the company only pays based on the number of simultaneous connections required (as seen in the costs section). Furthermore, the centralized management of unlimited devices is facilitated by functions such as groups, filters and address book searches, making it easy to find and connect to the desired system even if the list contains hundreds of entries.

Together, these advanced features make Iperius Remote a complete tool for remote control and 360-degree support. Every need for technical assistance or teleworking is covered: from secure file transfer, to mobile access, to service customization. For an IT department or a service provider, having all these tools in a single software means simplifying their infrastructure (no more separate tools for chat, VPN, file transfer, etc.) and increasing operational efficiency.

Low cost and free version of Iperius Remote

Despite the rich set of enterprise features, Iperius Remote also stands out for its affordability . The licensing model, as mentioned, is extremely flexible: it is based on the simultaneous connections needed and not on the number of devices or users. This translates into plans with very low costs compared to other professional remote desktop solutions. For example, a small company can activate an entry-level plan with a few concurrent connections spending only a few euros per station per month, and still benefit from unlimited devices, unlimited users and all the premium features included. There are no surprises or additional modules to purchase: even the company rebranding is included in the price for Business customers, as are free software updates.

Find out now how convenient the prices of Iperius Remote are

Another aspect to highlight is the presence of a free version of Iperius Remote. For private use, home office or for those who want to try the product before purchasing, Iperius Remote Free offers a more than sufficient set of basic features: unlimited remote connection for non-commercial purposes, file transfer, multi-platform support (Windows/Mac and mobile app) and automatic remote access to your personal devices. The free version does not even require registration and allows you to immediately start controlling a remote PC with ease. This generosity in the free version, combined with the competitive prices of the Pro versions, makes Iperius Remote a solution suitable even for those with limited budgets (startups, small offices, freelance professionals) without having to give up quality and security.

It is worth noting that, for the same usage scenario, Iperius Remote is often cheaper than other competing software. Many well-known remote control products require expensive subscriptions, especially if you exceed a certain number of endpoints or users. Iperius, on the other hand, maintains a transparent and accessible approach , scaling from individual needs (free) to the needs of large companies, all while offering high value. In terms of ROI, investing in Iperius Remote means equipping yourself with a complete remote support system while spending a modest and sustainable amount.

In conclusion , whether you want to empower your employees to work remotely, provide impeccable technical support to customers around the world, or simply improve your company’s IT management, Iperius Remote is a solid and affordable choice. With its emphasis on security , advanced features , and affordable costs , this remote desktop software positions itself as an ideal tool for IT professionals and modern businesses.